How to Book Mobile Physiotherapy in Sydney 2026
Mobile Physiotherapy · How to Book
Booking a home visit takes one phone call — but having four details ready turns it into a two-minute conversation instead of three calls back and forth. Here is exactly what we need and what happens next.
Four things to have ready
Your address and access
Postcode decides availability. Stairs, lifts, parking and gate codes decide how long the visit takes to set up.
How it is being paid for
NDIS, WorkCover, CTP, DVA or private — each needs a different detail, listed below.
What the problem is
Where it hurts, how long it has been there, and what it is stopping you doing.
Who will be there
A family member, carer or support worker is welcome and often useful.
What each funding type needs
| Funding | What to have on hand |
|---|---|
| NDIS | NDIS number, plan management type, and your plan manager’s billing email if plan-managed |
| WorkCover | Claim number, insurer and your employer’s details |
| CTP | Claim or reference number and the insurer’s name |
| DVA | Card type and a referral from your GP |
| Private | Nothing — no referral required |
The booking process
What happens at the visit
We take a history, assess movement, strength and balance, and look at how you manage the tasks that matter to you. Then hands-on treatment where it is appropriate, and a short program built around the space and equipment you already have. You should finish knowing what the problem is, what the plan is, and what to do before the next visit.
No equipment purchase is needed to begin. We bring what the session requires.
Practical questions people ask
You need enough clear floor space to move and lie down — a lounge room is usually fine. Wear something you can move in. If walking or stairs are part of your goals, have your usual shoes nearby. Pets are not a problem, though somewhere settled for them makes the session easier for everyone.
A clinic appointment may serve you better if your rehab needs gym equipment, a treadmill for gait work, or shockwave therapy. Say what you are working towards when you call and we will tell you honestly which setting suits.
Changing or cancelling
Let us know as early as you can. Home visits are scheduled in travel runs, so a late cancellation usually means the slot cannot be refilled. Cancellation terms depend on how your treatment is funded — for NDIS participants they follow the NDIS Pricing Arrangements and Price Limits and should be set out in your service agreement.
Related reading
For the service area and what visits cover, see mobile physiotherapy in Western Sydney. NDIS participants should start with NDIS home visit physiotherapy, and the invoicing detail is in NDIS physiotherapy billing. Clinic appointments are at Homebush and Pendle Hill.
Frequently Asked Questions
How do I book a mobile physiotherapy appointment?
Call 0411 057 420 or book online. For a first home visit phone is quicker, because we can confirm your area and funding in the same conversation.
Do I need a referral?
Not for a private appointment. A referral is required for DVA, and Medicare chronic condition management referrals are usually written for clinic-based care, so check with your GP first.
Will I get an exact appointment time?
You get an arrival window rather than a fixed minute, because travel between home visits varies. We call if we are running outside the window.
How much space do I need?
Enough clear floor to move and lie down comfortably — most lounge rooms are fine. Nothing needs to be rearranged in advance.
Can someone else be present?
Yes. A family member, carer or support worker is welcome, and it helps when someone else will be supervising your exercises or assisting with transfers.
What if I need to cancel?
Tell us as early as possible, since home visits are scheduled in travel runs. Cancellation terms depend on your funding type, and for NDIS participants they follow the pricing arrangements and your service agreement.
Book a home visit
Call 0411 057 420 or book online.
